JKLY Shipping Policy

I. Overview
We are committed to providing efficient and reliable shipping services to ensure that your order is handled properly and delivered in a timely manner.

II. Shipping methods
International express: Top courier companies such as DHL, UPS and FedEx are used for international orders. Local courier delivery services may also be used as items may be dispatched from our overseas warehouses.
Shipping may also be done through Amazon. With comprehensive and professional logistics services, these companies can offer fast and reliable shipping services.
A tracking number will be provided via email or SMS once the order has been shipped, allowing you to check your parcel’s location and delivery status.

III. Shipping time
Standard shipping time: Most orders arrive at the destination 1-3 business days after shipment. However, the specific shipping time may vary depending on the destination, shipping method or customs clearance.
Special circumstances: Shipping times may take longer in some countries or regions due to customs clearance, import duties and other factors. We will dispatch the order from the warehouse closest to your destination.

IV. Shipping rates
We offer free shipping. Return shipping costs are subject to our return and exchange policy.

V. Shipping insurance
All orders are eligible for free shipping insurance to ensure safe parcel delivery. Depending on your preference, a replacement or refund will be issued if your parcel is lost or damaged.

VI. Customs clearance and import duties
We are responsible for completing the customs clearance process and paying import duties, except specific areas that require the buyer to pay local tax before receiving the goods.

VII. Additional notes
Please ensure that the delivery address you provide is correct. You will be responsible for any additional logistics costs incurred as a result of providing an incorrect address.
If you find any damaged or missing items, please contact us immediately and provide relevant photos and evidence so that we can resolve your issue in a timely manner.

VIII. Contact
If you have any questions about shipping or need further assistance, please contact us via the email below and we will respond as soon as possible.
Email: SUPPORT@jklyc.com

IX. Policy updates
This shipping policy may be updated to reflect market conditions and business requirements. Please check this page regularly for the latest information.